Terms & Conditions

GENERAL

All Members agree to be bound by the Terms and Conditions of Queensland Rugby League (QRL) Maroon Memberships.

Sale of Maroon Membership creates a contract between the QRL and the purchaser which gives the purchaser a transferable but conditional licence for admission to the specified match/s. This Membership may not without prior consent of the QRL, be resold or offered for resale (including online auction sites) or used for advertising, promoting or other commercial purposes (including competition and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket will be cancelled without a refund and the bearer of the ticket may be refused admission. In addition, the resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal charges.

A valid residential address must be provided at the time of purchase. Business addresses will not be accepted.

The QRL reserve the right to amend these Terms and Conditions as may be reasonably necessary from time to time.

All Memberships are inclusive of the specified inclusions at time of purchase. QRL reserve the right to change advertised package inclusions at any time. Membership items cannot be redeemed for cash or discounts.

If any unforeseen circumstances impact on the QRL’s ability to deliver on its representations in the Membership offer, the QRL will not be held liable.
The products and services offered in any sponsor promotional material are not offered by the QRL. The QRL do not accept liability for any product or service referred to in such material, and to the widest extent possible at law excludes all liability with respect to these products and services.

The QRL do not warrant that every request for Membership, ticketing, and/or seating allocation can or will be complied with. Seating is allocated as best available at time of sale.

All Memberships are subject to the terms of ticket sale. All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au.

All prices advertised are inclusive of GST unless otherwise stated.
The Queensland Rugby League reserve the right to refuse an application for Membership.

TICKET CLASSIFICATIONS

Junior Membership
Junior Memberships are available to those under the age of 16 as at the date of the event.

Concession Membership
Concession status applies to Full government pensioners only (Aged, Invalid, Sole Parent, War Veterans and War Widows). Appropriate proof of concession is required for entry into the ground. Concession prices are not valid to Senior Card holders or the unemployed.

Family Membership
Family Memberships consists of 2 adults and 2 juniors, or 1 adult and 3 juniors (Juniors must be under the age of 16 as at the date of the event).

Group Bookings
For groups of 9 or more, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

PERSONAL DETAILS AND MEMBER COMMUNICATIONS

All Members must take responsibility for updating personal details so the QRL can communicate with them effectively. The QRL hold no responsibility for a Member’s failure to update their personal details. To update your personal details please email the Membership Team at memberships@qrl.com.au

MAROON MEMBER NUMBER REGISTRATION

If a Membership was received as a gift, Members must register their Maroon Member number (printed on Member Card) at maroonmember.com.au/register to receive access to Member Benefits such as exclusive team content, invitations to upcoming events and special offers and promotions. To be notified, Members must not have unsubscribed from our emails.

NRL PRE-SALE ENTITLEMENTS

Members are entitled to receive pre-sale communications for major NRL events, including Finals and Grand Final tickets. Please note that these emails will be sent only to the Primary Account Holder and Members who have registered their Member number at maroonmember.com.au/register. To receive notifications, Members must not have unsubscribed from our emails. If a Membership was received as a gift, Members must register their Maroon Member number (printed on Member Card) to be eligible for pre-sale communications.

GRASSROOTS $10 CASHBACK OFFER

Offer applies to Mighty Maroon Memberships that are purchased through the Maroon Member website or during season registration via PlayNRL.com. Grassroots club name must be entered at time of purchase. Only registered players of a Junior Rugby League club in Queensland and Western Australia are eligible for this this offer.

INTRUST SUPER CUP DUAL MEMBERSHIPS

Intrust Super Cup Dual Memberships are offered as part of Dual Mighty Maroon Membership only. Five-game passes will be posted to Members within 4 weeks of purchase, and entitles the holder admission to any five Intrust Super Cup games throughout the 2018 season, excluding the Intrust Super Cup Grand Final. One pass must be redeemed at entrance to each game to obtain GA entry. The Intrust Super Cup club supported must be nominated at time of purchase.

PACK AND TICKET DELIVERY

Membership packs will be mailed from late February 2018. After this date, please allow up to 4 weeks from time of purchase to receive your merchandise. All tickets will be held back for delivery until after 30 April 2018. Please allow up to 2 weeks to receive your ticket.

All ticketed Members can collect their game day beanie and scarf from a Maroon Members collection point outside the Stadium entrance for Melbourne, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day beanie and scarf from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

REFUND POLICY

QRL does not offer a refund for change-of-mind purchases. Ticketed Memberships will not be refunded based on specific seat allocations or dissatisfaction with the provision of the individual elements of the entitlements.

Memberships can only be returned for a refund if merchandise is deemed faulty or damaged. Faulty items must be returned within a reasonable amount of time. A refund will only be granted after a thorough inspection of merchandise, and QRL reserves the right to deny any refund requests if it does not believe an item to have a manufacturing fault or significant damage.

Refunds will be provided in the same form as the original payment. Any items to be returned (along with the purchase receipt) should be sent to:
Attn: Queensland Rugby League – Maroon Member Servicing
83 Castlemaine Street, Milton
QLD, 4064

PRIVACY AND PROMOTIONS

You consent to personal information you have provided to the QRL or NRL (excluding any details related to methods of payment) being provided to sponsors for the purpose of offers and discounts that may be of interest to you.

As a Member, you may be provided with promotional offers from our sponsors. However, if you would prefer not to receive marketing/promotional material, please email the Membership Team to at memberships@qrl.com.au to have your details removed from all future marketing and promotional databases.

QRL and the NRL and we have procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such, we will only disclose your information in accordance with the Privacy Act 1988.

To view our Privacy Policy, please visit qrl.com.au/about/documents-and-policies.html

MEMBER BEHAVIOUR

If a Member breaches the QRL Code of Conduct or otherwise engages in behaviour deemed inappropriate or unbecoming as a Member of the QRL, the QRL reserves the right unconditionally to terminate the Membership in which case the Member forfeits their membership rights and will not be entitled to a refund of their Membership fees.

The QRL reserve the right to suspend/cancel a Membership of any Member who behaves in a manner that is deemed to be inappropriate. Please be mindful of those around you, and immediately report anything you deem to be inappropriate to the stand manager at the top of your aisle on game day so the matter can be dealt with immediately. The QRL have the right to decide what inappropriate conduct is. The Member has no right to object to or appeal against any decision by the QRL to suspend or cancel a Membership as a consequence of the Member acting in a manner the QRL consider is inappropriate.

ISC

Member Pricing
2018 Maroon Members receive member pricing for products listed on MaroonsShop.com, depending on their Maroon Membership Tier:

All Non-Ticketed Members, as well as Bronze, Silver and Gold Ticketed Members are entitled to receive 10% discount off the listed price at the Maroons Shop. Platinum and Diamond Ticketed Members are eligible to receive a 15% discount off the listed price.

Member pricing excludes online auction, memorabilia and any other advertised item, at any time.

Gift cards
ISC gift cards cannot be exchanged for cash and the Member must abide by the promoters ISC Sport Pty Limited (ISC) Terms and Conditions. The Queensland Rugby League will not be held responsible should a Member not be able to comply with the voucher terms and conditions. Gift card voucher is valid until March 1st 2019. ISC Member discount offer cannot be used in conjunction with the purchase or use of ISC gift card, and is only valid in Australia when logged in as a Member, or using the unique Member discount code at MaroonsShop.com. No further discounts can be applied when purchasing a Maroons Shop Online Gift Card. Recipients will receive an email that will include a unique gift card code. This code is active once received and can be applied to an order. The Online Gift Card Sender, will receive an email notification once the order is completed. Customers have the ability to either apply the full or partial dollar value of their gift card to an order. Online Gift Cards are only redeemable online via MaroonsShop.com. Gift Cards have no end date to be used. Gift Card values are limited to $30 for Platinum Ticketed Members and $50 for Diamond Ticketed Members.

ACCEPTANCE OF TERMS & CONDITIONS

All Members are bound by these Terms and Conditions regardless of how the application was submitted.

FAQS

All details outlined in the Frequently Asked Questions also form part of the Terms and Conditions.