FAQ

Top Frequently Asked Questions

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Game I - Brisbane
Game I Memberships will be on sale to existing Maroon Members from 10am, Monday 5 November 2018.
Game I Memberships will be on sale to the general public from 10am, Wednesday 7 November 2018.

Game II - Perth
Game II Memberships will be available to purchase from 16 July 2018.

Game III - Sydney
Game III Maroon Memberships will be available to purchase from 10am, Wednesday 7 November 2018.

Same seat renewal previously offered for existing Diamond Maroon Members has changed. Eligible Maroon Members will receive access to a priority seating window within Sections 301 and 340 from 10am, Monday 5 November until 10am Wednesday 7 November. Members eligible to access to priority seating window will be contacted ahead of the on-sale with unique passcodes for access.

After the priority seating window has ended, any remaining seats will be available for all other existing and new Maroon Members to purchase.

If Members would like to purchase additional seats, this can be done during the general Maroon Member pre-sale period which begins in February 2018.

Each Member can purchase up to 8 Ticketed Memberships. Any Membership seats purchased over this number will automatically be cancelled without a refund. This includes additional seating purchased in the general public or Maroon supporter bay seating.

There is no purchase limit for Non-Ticketed Memberships.
For groups of 9 or more, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

Membership packs will be mailed from mid March 2019. After this date, please allow up to 4 weeks from time of purchase to receive your merchandise. All tickets will be held back for delivery until April 2019. Please allow up to 2 weeks following this date to receive your ticket.

All ticketed Members can collect their game day merchandise from a Maroon Members collection point outside the Stadium entrance for Brisbane, Perth and Sydney games. Members will need to display a valid match ticket and Member card to receive their game day merchandise from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

Compare Membership prices using our Comparison Table

Ticketed Memberships

Select ‘Buy’ on your chosen Membership and you will be re-directed to the Ticketek website to process payment.

Non-Ticketed Memberships

Select ‘Buy’ on your chosen Membership and process payment through the Maroon Member website.

Account Details

Your Maroon Member number is printed on your Member card, and will also be emailed to you following Membership purchase. Please note a unique member number will be provided each year, and for each membership purchased, so your 2019 Membership number may be different from your 2018 Membership number.

The only way to ensure you receive access to Member Benefits such as exclusive team content, invitations to upcoming events and special offers and promotions is to register your Maroon Member number. Visit maroonmember.com.au/register to register using your Maroon Member number printed on your Maroon Member card.

Payment for Membership will be taken at time of purchase. Any purchasers through the Ticketek website will facilitated through Ticketek. Payment options for Non-Ticketed purchases through the Maroon Member website include Square or PayPal.

See the ‘Refund Policy’ section in our Terms and Conditions.

Email us at memberships@qrl.com.au to arrange replacement tickets. A fee of $20 will apply for each replacement ticket.

Game Day

No. You will need to bring your tickets in order to gain access to the stadium on game night. These will be supplied to you via the method provided at time of purchase.

Please email us at memberships@qrl.com.au to find out more about seating requests. Please note the Queensland Rugby League do not warrant that every request for Membership, ticketing and or seating allocations can or will be complied with. Seating is allocated as best available at time of sale.

All Ticketed Members can collect their ISC game day beanie and scarf from a Maroon Members collection point outside the Stadium entrance for Melbourne, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day beanie and scarf from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

Members with a disability that may affect their seating allocation should include a note explaining the nature of their specific seating requirements on their application. Please specify if a wheelchair and/or a carer’s seat is required.

No, as per the Terms and Conditions agreed to at the time of purchase. Ticketed Memberships cannot be sold via the internet or at a premium.

The sale of the ticket gives the purchaser a transferable, but conditional licence for admission to the specified match. The licence may be terminated if the purchaser or any subsequent transferee (a) Resells this ticket at a premium; (b) Resells this ticket through a broker or agent; (c) Advertises or offers this ticket for resale on the internet or in any other medium; (d) Uses this ticket for advertising, promotion or other commercial purpose (including competitions or trade promotions), fundraising or to enhance the demand for other goods or services; without the prior, written permission of the NRL and or the QRL. The NRL and or the QRL has the right to deny admission if the licence has been terminated. Ticket scalping is an offence under consumer law in Australia and may incur the below penalties should this matter be referred to the police. Sellers of scalped tickets face a maximum fine of 20 penalty units or $2200. Buyers of scalped tickets face a maximum fine of 5 penalty units or $550.

All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au.

Member Benefits

Registered Members will be notified via email with invitations to upcoming events. Please note these emails will be sent only to the Primary Account Holder and Members who have registered their Member number at maroonmember.com.au/register. In order to be notified, Members must not have unsubscribed from our emails.

Members are entitled to receive pre-sale communications for major NRL events, including Finals and Grand Final tickets. Please note that these emails will be sent only to the Primary Account Holder and Members who have registered their Member number at maroonmember.com.au/register. To receive notifications, Members must not have unsubscribed from our emails. If a Membership was received as a gift, Members must register their Maroon Member number (printed on Member Card) to be eligible for pre-sale communications.

If you received a Membership as a gift, you can register your Maroon Member number printed on your Maroon Member Card to receive access to Member Benefits by visiting maroonmember.com.au/register.

Group Bookings

Yes, for groups larger than 9, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

All tickets and member merchandise will be dispatched to the elected address of the Primary Account Holder. Ticketed Members will need to display a valid match ticket or Member card to receive their game day beanie and scarf from the Queensland Rugby League.