FAQ

Top Frequently Asked Questions

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Game I
All Game I Memberships will be on sale from 17 July 2017.

Game II
The Maroon Member pre-sale window for Game II begins 10am, Monday 4 December 2017.
All Game II Memberships will be on sale to the general public from 10am Thursday 7 December 2017.

Game III
Game III Maroon Memberships will be available to purchase from early 2018.

Yes, the Diamond same seat renewal is available only to Members who purchased same seats for the 2017 series during the same seat renewal window in December 2016.

Diamond Members can reserve their seat during the same seat renewal window only, which ends 4pm Monday 27 November 2017. Seats that are not renewed before this date will be released to the general public for the February 2018 on-sale period.

If Members would like to purchase additional seats, change seating selection or if Members have purchased Diamond Membership seats outside of the same seat renewal period last series, this can be done during the general Maroon Member pre-sale period which begins in February 2018.

An access password for the general Maroon Member pre-sale period will be email to Members ahead of the pre-sale date.

Each Member can purchase up to 8 Ticketed Memberships. Any Membership seats purchased over this number will automatically be cancelled without a refund. This includes additional seating purchased in the general public or Maroon supporter bay seating.

There is no purchase limit for Non-Ticketed Memberships.
For groups of 9 or more, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

Membership packs will be mailed from late February 2018. After this date, please allow up to 4 weeks from time of purchase to receive your merchandise. All tickets will be held back for delivery until after 30 April 2018. Please allow up to 2 weeks to receive your ticket.

All ticketed Members can collect their game day beanie and scarf from a Maroon Members collection point outside the Stadium entrance for Melbourne, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day beanie and scarf from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

Compare Membership prices using our Comparison Table

Ticketed Memberships

Select ‘Buy’ on your chosen Membership and you will be re-directed to the Ticketek website to process payment.

Non-Ticketed Memberships

Select ‘Buy’ on your chosen Membership and process payment through the Maroon Member website.

Account Details

Your Maroon Member number is printed on your Member card. This number is unique to each Membership that is purchased.

The only way to ensure you receive access to Member Benefits such as exclusive team content, invitations to upcoming events and special offers and promotions is to register your Maroon Member number. Visit maroonmember.com.au/register to register using your Maroon Member number printed on your Maroon Member card.

Payment for Membership will be taken at time of purchase. Any purchasers through the Ticketek website will facilitated through Ticketek. Payment options for Non-Ticketed purchases through the Maroon Member website include Square or PayPal.

See the ‘Refund Policy’ section in our Terms and Conditions.

Email us at memberships@qrl.com.au to arrange replacement tickets. A fee of $20 will apply for each replacement ticket.

Game Day

No. You will need to bring your tickets in order to gain access to the stadium on game night. These will be supplied to you via the method provided at time of purchase.

Please email us at memberships@qrl.com.au to find out more about seating requests. Please note the Queensland Rugby League do not warrant that every request for Membership, ticketing and or seating allocations can or will be complied with. Seating is allocated as best available at time of sale.

All Ticketed Members can collect their ISC game day beanie and scarf from a Maroon Members collection point outside the Stadium entrance for Melbourne, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day beanie and scarf from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

Members with a disability that may affect their seating allocation should include a note explaining the nature of their specific seating requirements on their application. Please specify if a wheelchair and/or a carer’s seat is required.

No, as per the Terms and Conditions agreed to at the time of purchase. Ticketed Memberships cannot be sold via the internet or at a premium.

The sale of the ticket gives the purchaser a transferable, but conditional licence for admission to the specified match. The licence may be terminated if the purchaser or any subsequent transferee (a) Resells this ticket at a premium; (b) Resells this ticket through a broker or agent; (c) Advertises or offers this ticket for resale on the internet or in any other medium; (d) Uses this ticket for advertising, promotion or other commercial purpose (including competitions or trade promotions), fundraising or to enhance the demand for other goods or services; without the prior, written permission of the NRL and or the QRL. The NRL and or the QRL has the right to deny admission if the licence has been terminated. Ticket scalping is an offence under consumer law in Australia and may incur the below penalties should this matter be referred to the police. Sellers of scalped tickets face a maximum fine of 20 penalty units or $2200. Buyers of scalped tickets face a maximum fine of 5 penalty units or $550.

All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au.

Member Benefits

Registered Members will be notified via email with invitations to upcoming events. Please note these emails will be sent only to the Primary Account Holder and Members who have registered their Member number at maroonmember.com.au/register. In order to be notified, Members must not have unsubscribed from our emails.

Members are entitled to receive pre-sale communications for major NRL events, including Finals and Grand Final tickets. Please note that these emails will be sent only to the Primary Account Holder and Members who have registered their Member number at maroonmember.com.au/register. To receive notifications, Members must not have unsubscribed from our emails. If a Membership was received as a gift, Members must register their Maroon Member number (printed on Member Card) to be eligible for pre-sale communications.

If you received a Membership as a gift, you can register your Maroon Member number printed on your Maroon Member Card to receive access to Member Benefits by visiting maroonmember.com.au/register.

Group Bookings

Yes, for groups larger than 9, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

All tickets and member merchandise will be dispatched to the elected address of the Primary Account Holder. Ticketed Members will need to display a valid match ticket or Member card to receive their game day beanie and scarf from the Queensland Rugby League.