FAQ

Top Frequently Asked Questions

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Holden State of Origin tickets for the 2020 series will be available to purchase from December for Maroons supporter bay seating, and from February for General public seating areas.

  • 27 November: Diamond renewals (Brisbane only)
  • 2 December 2019: Existing member pre-sale
  • 11 December 2019: Maroons seating on-sale
  • 5 February 2020: General public seating on-sale

To view available memberships within the Maroons supporter bay seating, visit our packages page

Existing Members will be provided with a password to access the 2020 Member pre-sale window. To renew your membership, you must enter the pre-sale access password provided to you via email. Please not you will have access to the first pre-sale and will be required to re-allocate your seating each year. Same seat renewal is not available. If you are a Diamond Member to Brisbane State of Origin matches, please email us at memberships@qrl.com.au to talk about seating options for 2020.

You can view all available package options by visiting maroonmember.com.au/packages.

Ticketed packages for each State of Origin game are available across a number of seating categories. To view package options for each game, simply click the tile for the game you would like to attend (e.g. Game 1, Game 2 or Game 3) for further information on inclusions and seating allocations.
View Game 1 options
View Game 2 options
View Game 3 options

Non-Ticketed packages are also available if you can’t attend a State of Origin match, or if you would like to gear up with exclusive Maroons merchandise.
View Non-Ticketed options

If you require assistance in choosing the right package, please contact the Membership department via phone on (07) 3367 6000 or fill out our enquiry form.

Each Member can purchase up to 8 Ticketed Memberships. Any Membership seats purchased over this number will automatically be cancelled without a refund. This includes additional seating purchased in the general public or Maroon supporter bay seating.

There is no purchase limit for Non-Ticketed Memberships.

For groups of 9 or more wishing to attend a game, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

The delivery date of your Membership will depend on the type of Membership you have purchased.

  • Mighty Maroon Non-Ticketed Memberships will commence delivery from mid December 2019.
  • Junior and Heritage Non-Ticketed Memberships will commence delivery form February 2020.
  • Ticketed Memberships will begin delivery from March 2020.

Once your pack has been dispatched, you will receive an email with tracking information. Please allow up to four weeks to receive your items after your pack is dispatched.

All Ticketed Members can collect their game day merchandise from the Maroon Members collection point outside the Stadium entrance for Adelaide, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day merchandise from the Queensland Rugby League. You will be notified prior to game day with details on pickup locations and other important match day information.

Game day tickets will be held for delivery until 2020. If you have purchased a Membership as a Christmas Gift, please contact us to request a Gift Certificate.

Please allow up to four weeks to receive your items after your Membership pack has been dispatched.

If you are unsure of the postal address you have entered when registering your membership details, please email memberships@qrl.com.au.

Compare Membership prices using our Comparison Table

Ticketed Memberships
Select ‘Buy’ on your chosen Membership and you will be re-directed to the Ticketek website to select your seats, confirm postage details and process payment.

Non-Ticketed Memberships
Select ‘Buy’ on your chosen Membership and process payment through the Maroon Member website. You will be asked to confirm your postage details and process payment.

Junior
Ticketed Junior Memberships are available to those under the age of 16 (born during or after 2003) at the date of the event. Non-Ticketed Memberships are available to any age.

Concession
The current concession types are eligible for Concession pricing for Ticketed Memberships:

  • Full Time Students
  • Pension Cards
  • Health Care Cards

Please note: Appropriate proof of concession is required for entry into the ground. Concession prices are not valid for Senior Card holders or the unemployed.

Family Membership
A Family Membership consists of 2 adults and 2 juniors, or 1 adult and 3 juniors.

Ticketed Memberships
Yes, you can purchase a Ticketed Membership as a gift. To ensure you are seated together, you will need to purchase the gift ticket/s during the same time that your Ticketed Membership is processed. Ticketed Membership merchandise and tickets will be distributed direct to the purchaser.

Non-Ticketed Memberships
Yes, to purchase a Non-Ticketed Membership as a gift, simply fill out the details of the person you are purchasing for, including the address you’d like it sent to.

Account Details

Your Maroon Member number is printed on your Member card and will also be emailed to you following Membership purchase. Please note a unique member number will be provided each year, and for each membership purchased, so your 2020 Membership number may be different from your 2019 Membership number.

The only way to ensure you receive access to Member Benefits such as exclusive team content, invitations to upcoming events, special offers and promotions is to register your Maroon Member number. Visit maroonmember.com.au/register to register using your Maroon Member number printed on your Maroon Member card.

No. A unique member number will be provided each year, and for each membership purchased. This means that your 2020 member number may be different from your 2019 member number.

To access the members news area, visit maroonmember.com.au/news and enter the access passcode provided to you in your welcome email. Your access passcode is sent generally between 1-2 weeks after your purchase as part of the Member welcome email. If you have forgotten your access passcode, please let us know by emailing the membership team on memberships@qrl.com.au.

Payment for Membership will be taken at time of purchase. Any purchasers through the Ticketek website will facilitated through Ticketek. Payment options for Non-Ticketed purchases through the Maroon Member website include PayPal, Afterpay or Square.

Yes. As the purchaser, you will receive the membership tickets and membership numbers for all membership items that have been purchased. The Membership numbers will be sent via email within 1-2 weeks of purchasing and will also be printed on membership cards that will be posted to the nominated postal address by the purchaser.

Each person attending can then register their card number by visiting maroonmember.com.au/register to ensure they are all kept up to date with all relevant member news and content. By registering all membership package holders, everyone will be kept up to date with the latest membership news, ticketing offers and benefits.

Contact us via email memberships@qrl.com.au or call us on 07 3367 6000 to update your address details. Please allow up to 4 weeks for your pack to arrive after your postal information has been updated.

Any request for amendments to ticket or membership purchases must be made by the purchaser. If you wish to make changes to a membership account that is listed under someone else’s name, approval must be provided by the original account holder in writing to memberships@qrl.com.au

See the ‘Refund Policy’ section in our Terms and Conditions.

Email us at memberships@qrl.com.au to arrange replacement tickets. A fee of $20 will apply for each replacement ticket.

Game Day

We can assist with Ticketed Membership enquiries only. Ticketed Memberships apply to those seated within the Maroons seating areas of each State of Origin game. If you have a question about General Public seating (seating that is not within the Maroon Members seating areas), please contact Ticketek Customer Service on 13 28 49.

No. You will need to bring your tickets in order to gain access to the stadium on game night. These will be supplied to you via the methods provided at time of purchase.

We endeavour to accommodate any reasonable seating requests. If you require special seating arrangements or would like to sit within a certain area of an existing member bay, please contact us to discuss what we can do for you. Please note the Queensland Rugby League do not warrant that every request for Membership, ticketing and or seating allocations can or will be complied with. Seating is allocated as best available at time of sale.

All Ticketed Members can collect their game day merchandise from a Maroon Members collection point outside the Stadium entrance for Adelaide, Sydney and Brisbane games. Members will need to display a valid match ticket and Member card to receive their game day items. You will be notified prior to game day with details on pickup locations and other important match day information.

Please note, if you are a Diamond or Platinum member to Adelaide or Brisbane matches, your game day merchandise will be posted to you prior to the game.

If you require disabled seating, please contact us to discuss your requirements. Please note if a carer’s seat is required, a valid Companion Card must be shown at time of purchase.

Members are strongly encouraged to take advantage of the free public transport included in their game day ticket when attending the Adelaide, Sydney or Brisbane game in 2020. Simply show your game day ticket to public transport staff on the day. Please note, free public transport is valid only of the day of the game to and from the venue.

If someone is sitting in your seat, or you experience issues with seating or patrons on game-day, please contact the nearest Usher for assistance. Ushers are available to direct fans to their correct seats and ensure patron safety throughout the evening. If required, Ushers can refer to security or ticketing staff to fix issues on the night.

No, as per the Terms and Conditions agreed to at the time of purchase. Ticketed Memberships cannot be sold via the internet or at a premium.

The sale of the ticket gives the purchaser a transferable, but conditional licence for admission to the specified match. The licence may be terminated if the purchaser or any subsequent transferee (a) Resells this ticket at a premium; (b) Resells this ticket through a broker or agent; (c) Advertises or offers this ticket for resale on the internet or in any other medium; (d) Uses this ticket for advertising, promotion or other commercial purpose (including competitions or trade promotions), fundraising or to enhance the demand for other goods or services; without the prior, written permission of the NRL and or the QRL. The NRL and or the QRL has the right to deny admission if the licence has been terminated. Ticket scalping is an offence under consumer law in Australia and may incur the below penalties should this matter be referred to the police. Sellers of scalped tickets face a maximum fine of 20 penalty units or $2200. Buyers of scalped tickets face a maximum fine of 5 penalty units or $550.

All ticket purchasers are bound by the NRL Terms and Conditions, and to the terms of ticket sale with Ticketek found at ticketek.com.au.

Member Benefits

Registered Members will be notified via email with invitations to upcoming events. Please note these emails will be sent only to Members who have registered their Member number at maroonmember.com.au/register.
In order to be notified, Members must not have unsubscribed from our emails.

Members are entitled to receive pre-sale communications for major NRL events, including Finals and Grand Final tickets. Please note that these emails will be sent only to Members who have registered their Member number at maroonmember.com.au/register. To receive notifications, Members must not have unsubscribed from our emails. If a Membership was received as a gift, Members must register their Maroon Member number (printed on Member Card) to be eligible for pre-sale communications.

Maroon Members get the first opportunity to purchase tickets each year to State of Origin games, so becoming a member is the best way to go about ensuring you’re able to secure tickets.

Please note we cannot hold seats. We recommend securing your tickets when the member pre-sale commences and selecting your seats based off availability on the Stadium Map.

Email is the primary form of communication to Members and as such, you will be notified by email for the latest Maroon news and updates. To ensure you are receiving all relevant information, please ensure you register your Member number

Registered members will be kept up to date with the latest Maroon Membership news, ticketing offers and benefits.

All 2020 Maroon Members are entitled to receive a discount of 10% off* apparel at MaroonsShop.com. This discount cannot be used in conjunction with any other promotion or discount and applies to full priced merchandise only. Sale items, Gift Cards, Memorabilia, Auction items, as well as the 2020 Members Hoody, and the $15 Mighty Maroon Membership purchased through MaroonsShop.com are excluded from the 10% Member discount.

The member discount must be applied to your cart before checking out. Alternatively, if you a purchasing a $15 Mighty Maroon Membership through MaroonsShop.com, the 10% discount will automatically be deducted at time of checkout

Some Maroon Members are entitled to receive a Gift Card which can be deducted from your order at Checkout.

As part of some package inclusions, members may receive a $15 or $30 one-off Gift Card. Mighty Maroon members receive a $15 Gift Card; and Platinum and Diamond members are receive a $30 Gift Card as part of the package inclusions. This Gift Card is a physical card that is printed in your member pack that is posted out to you.
To redeem your Gift Card, simply enter the unique Gift Card code printed on the reverse side of your Gift Card at checkout.

Please note, Gift Cards cannot be redeemed for cash.
For full Gift Card T&’C’s visit Terms and Conditions

If you received a Membership as a gift, you can register your Maroon Member number printed on your Maroon Member Card to receive access to Member Benefits by visiting maroonmember.com.au/register.

Group Bookings

Yes, for groups larger than 9, call Ticketek Groups on 1300 364 001 or email groupbookings@ticketek.com.au

Maroon Members Cruise

P&O Cruises Australia is the official partner of the Maroon Membership program.

Members in 2020 are invited to Join Maroons legends on board the 2020 QLD Maroon Members and Fans Cruise. Sailing to the Whitsundays from Brisbane on 15 December 2020, you can enjoy 4-nights onboard the Pacific Explorer packed with exclusive members functions and meet-and-greet opportunities.

To find out more, visit maroonmember.com.au/2020cruise

No. The Maroon Members Cruise is not an inclusion of your Membership. Holding a Maroon Membership entitles you to purchase onto the 2020 QLD Maroon Members and Fans Cruise only. To book, please contact P&O Cruises Australia and provide your 2020 Member number during the booking process. P&O and QRL will use the Member number you provide at the time of booking will be used to verify your membership.

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