COVID-19 FAQ

When will State of Origin be played?

The State of Origin Series will take place over three-consecutive Wednesdays starting November 4, while the women’s Origin clash is locked in for Friday, November 13.

Game I: Wednesday, November 4

Game II: Wednesday, November 11

Game III: Wednesday, November 18

Women’s SOO: Friday, November 13

Whilst the date for each of the 4 games has now been confirmed, discussions are ongoing to finalise the venues. Once the venues have been confirmed a further announcement will be made.

Can I request and refund now? How?

Yes. Request your refund with Ticketek directly by filling in this form.

How do I move my tickets to the new date?

All tickets purchased for the original dates will be honoured for the rescheduled dates. If you wish to attend the postponed State of Origin series, we are asking all ticket holders to hang tight and await further information.

I bought my ticket through Ticketek, will i get a refund on my ticket and how will the refund process work?

Once the new date is confirmed Ticketek will communicate to you and provide details of how to gain a refund should you not be able to attend the new date. Alternatively, you can lodge a refund request with Ticketek by filling in Ticketek refund request form above.

Please note, if you have flights booked for travel relating to the State of Origin Series in 2020, we strongly recommend that you get in touch with your airline as soon as possible.

When will we know the venues for the State of Origin series?

Whilst the date for each of the 4 games has now been confirmed, discussions are ongoing with broadcast, government and venue partners to finalise the venues. Once the venues have been confirmed a further announcement will be made.

When will a decision to be made around crowd attendance to 2020 State of Origin?

Due to the uncertain nature of the current environment, we do not yet have a set date to confirm crowd attendance to the State of Origin series. The NRL are following all Government and Health Authorities advice to provide an answer as soon as possible. If you do not wish to wait until this has been decided, you may request a refund.

Can the Maroon Memberships team process my refund for me?

No. All refunds must be processed directly with Ticketek.

What happens to my membership if a request a refund?

If you choose to request a refund, we will honour your member status with a complimentary digital membership for the remainder of the year. As a digital member you’ll continue to receive 10% off official apparel at MaroonsShop.com and have access to exclusive member news, competitions and giveaways, and be given priority access to discounted tickets for the 2021 Origin series.

I haven’t received my merchandise; can I still request a refund?

If you have not yet received your merchandise, it is likely your items are with Australia Post for delivery over the next 2 weeks. Even though your items are on their way to you, you can still request a full refund.  We are happy for you to keep any merchandise you have or will soon receive.

I have received my merchandise; can I still request a refund?

You can still receive a full refund, even if you have received your member merchandise. This also applies for members who may not have yet received their items, which may arrive over the course of the next 2 weeks. We are happy for you to keep any merchandise you have or will soon receive.

How long will it take to receive my refund?

Please allow approximately 20 working days for the refund to appear in your account.

What if my credit or debit card has been lost or cancelled?

Provide your updated bank details here to process your refund. If you do not provide correct details, Ticketek will be unable to refund your tickets.

Will I have the same seats if I choose to attend the rescheduled date?

The NRL’s primary concern is to protect the health and safety of the players and fans. As the venues for the 2020 State of Origin series is yet to be announced, it is currently unclear whether Members will have the same seats to attend the rescheduled dates. Once the venues are announced a further announcement will be made.

Can I request a refund now, and get the same seats if I choose to purchase tickets later on?

No. If you request a refund, you will be giving up your seating allocation. This means if you decide to purchase tickets later on, you will not receive the same seats. Seating will be allocated based on the best available seating at time of purchase.

Will the member inclusions be the same for the revised dates?

If State of Origin matches are open to crowds and you choose to transfer your series ticket to the rescheduled date, your membership inclusions will remain unchanged. You will not receive additional items if you transfer. Bronze, Silver and Gold members will still be able to collect their game day items upon entry to the stadium on event days. You will be asked to provide proof of ticket transfer to redeem (e.g. game day ticket).  Premium members should have received (or will soon receive) all merchandise inclusions in the post and are not required to collect any merchandise on game day. Memberships purchased after April 2020 will contain different inclusions and will not be posted prior to game day.

Will I receive additional merchandise if I transfer my ticket?

No, all Ticketed Members have received, or will soon receive their merchandise. This merchandise remains valid if you choose to transfer your ticket and will not be reissued.

Will Members events be cancelled?

Current government regulations around social distancing and events means the ability to deliver member events in the future is not yet clear. We provide updates as the situation progresses.

I want to keep showing my support for the Maroons, how do I do this?

Non-Ticketed Supporter Memberships are still be available to purchase, starting from $15.
MaroonsShop.com is also still open, and as a member you can receive 10% off official merchandise. We will also be staying connected with our members and fans as much as possible and will be sharing content via Facebook, Instagram, Twitter and Members Hub.

Can I speak to someone?

Yes. Please email memberships@qrl.com.au with your enquiry

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